Unfortunately I do not accept returns. If you buy a print and it's disappointing, you can send me a message so we can work it out together. If something went wrong in the post or if the print arrived damaged, please send a message to info@ellistolsma.nl. No, sadly I don't return. However, if you buy a print and something happened in the mail and something happened to the print, please contact me at info@ellistolsma.nl.

After your order, I will ensure that your package is shipped within 4 working days. Once your package has been shipped, you can expect your print to be delivered to your home within 3-5 days if you live in the Netherlands. If you live in Europe you can expect your package in 1-2 weeks. If you live outside Europe, this will be between 1 to 4 weeks, depending on where you live. Please allow 1-4 working days for handling and for your item(s) to start the shipping process. Once your item has started shipping, the expected delivery time is 1-2 weeks if you live in Europe. Outside of Europe please consider 1-4 weeks shipping time, the post at the moment has a lot of delays, so give it time, your package will probably arrive but a bit later!

If you live in Europe, you do not have to go through customs and don't have to pay extra to let it go through. If you live outside of Europe, I do have to fill in a customs form, however, most of the time small orders go through without having to pay extra. This is not a guarantee however!

If you have booked a workshop, but are unable to come unexpectedly, a few conditions apply. Do you cancel within 1 day? Then you will receive the full amount of the workshop back. If you cancel before two weeks before the start date of the workshop, you will receive a refund of 50% of the purchase price. Unfortunately, I can no longer refund the full amount, because several places have been held where other people can no longer register. If you cancel up to 7 working days before the start date of the workshop, you will receive a refund of 25% of your purchase price. Do you cancel after that? Then unfortunately I can no longer refund the amount. If you send me a message, I can make sure you get a discount on a new workshop or on something from my webshop.