top of page

VRAAG EN ANTWOORD

  • Help! I can't come to the workshop because...
    If you have booked a workshop, but are unable to come unexpectedly, a few conditions apply. Do you cancel within 1 day? Then you will receive the full amount of the workshop back. If you cancel before two weeks before the start date of the workshop, you will receive a refund of 50% of the purchase price. Unfortunately, I can no longer refund the full amount, because several places have been held where other people can no longer register. If you cancel up to 7 working days before the start date of the workshop, you will receive a refund of 25% of your purchase price. Do you cancel after that? Then unfortunately I can no longer refund the amount. If you send me a message, I can make sure you get a discount on a new workshop or on something from my webshop.
  • Do you also give private workshops? - Do you give private workshops?
    Yes definitely, I'd love to do that! This can be either for 1 person or for a group. A group is from 5 people, where it costs 50 euros per person excluding VAT (21%, 9% under 18 years). You can email me about this to arrange a date. If it's for a specific someone or for a party, please let me know the details too! I can adapt the workshops to the occasion. For example, I have already given a number of very cheerful and fun workshops for bachelor parties, but also for birthdays! It is also very suitable for a team building outing with colleagues. I also bring drinks and snacks into the house based on needs and provide pleasant music. It is also suitable for children aged 10 and over. For a real private workshop for 1 person, the workshop costs 300 euros excluding VAT. This takes 3 hours and I will explain to you how to get started with the Riso printer, how to separate colors and everything else you might want to know. This is completely personalized and tailored to your own needs. You go home with a self-designed print. English: Yes definitely, I love doing that! This can be either for 1 person or for a group. A group consists of 5 people and costs 55 euros per person excluding VAT (21%, 9% if under 18). You can email me about this to arrange a date. If it's for a specific someone or for a party, let me know the details too! I can adapt the workshops to the occasion. For example, I have already given a number of very cheerful and fun workshops for bachelor parties, but also for birthdays! It is also very suitable for a team building outing with colleagues. I also bring drinks and snacks into the house based on needs and provide fun music. It is also suitable for children aged 10 and over. For a private workshop for 1 person, the workshop costs 300 euros excluding VAT. This takes 3 hours and I will explain to you how to get started with the Riso printer, how to separate colors and everything else you might want to know. This is completely personalized and tailored to your own needs. You go home with a self-designed print.
  • I don't speak Dutch! Is that an issue?
    Hi! No it's completely okay if you don't speak Dutch. I often give my riso workshops in English if there are people that don't speak the language. I really understand that Utrecht is a very multicultural and international city, so I want to spread the joy of risoprinting with many international people as well :)
  • Hoe werkt een cadeaubon?
    Leuk dat je eraan denkt iemand een workshop cadeau te doen! De cadeaubonnen gelden voor de workshop en zijn online te bestellen. Je krijgt dan via de mail een unieke code, die je in kan voeren als je een workshop boekt. Dan hoef je dus niks te betalen voor de workshop zelf! Je kan deze cadeaubon helaas niet meer inwisselen voor een geldbedrag, mocht je de workshop niet zien zitten. Er zijn helaas geen terugbetalingen mogelijk voor de cadeaubonnen. De cadeaubonnen zijn voor eeuwig geldig en vervallen niet (behalve als ik stop met workshops geven).
  • Can I return something? - Do you do return?
    Unfortunately I do not accept returns. If you buy a print and it's disappointing, you can send me a message so we can work it out together. If something went wrong in the post or if the print arrived damaged, please send a message to info@ellistolsma.nl. No, sadly I don't return. However, if you buy a print and something happened in the mail and something happened to the print, please contact me at info@ellistolsma.nl.
  • How soon after my order will I receive my package? - How long do I have to wait for my package to arrive?
    After your order, I will ensure that your package is shipped within 4 working days. Once your package has been shipped, you can expect your print to be delivered to your home within 3-5 days if you live in the Netherlands. If you live in Europe you can expect your package in 1-2 weeks. If you live outside Europe, this will be between 1 to 4 weeks, depending on where you live. Please allow 1-4 working days for handling and for your item(s) to start the shipping process. Once your item has started shipping, the expected delivery time is 1-2 weeks if you live in Europe. Outside of Europe please consider 1-4 weeks shipping time, the post at the moment has a lot of delays, so give it time, your package will probably arrive but a bit later!
  • Do I have to pay customs if I order internationally?
    If you live in Europe, you do not have to go through customs and don't have to pay extra to let it go through. If you live outside of Europe, I do have to fill in a customs form, however, most of the time small orders go through without having to pay extra. This is not a guarantee however!
  • I am a student/have a lower income, do you also give discounts?
    I have a student discount! Send me a message with your student card (on Instagram or via email) so that I can give you a code with a 20% discount on the workshops. I would like to encourage students to attend workshops for additional education. This discount does not apply to the webshop. If you have a lower income, please let me know. I will send you a discount code so that you can still enjoy learning to make risoprints. If you are an artist or creative entrepreneur: take a look at https://werktuigppo.nl . You can easily apply for a subsidy for creative development, for example for my riso courses.
bottom of page